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Technical Account Manager

Manage clients, deliver projects, and support pre-sales

We’re expanding our business around the globe and looking for a Technical Account Manager to help us succeed. The role is ideally located in London, but remote workers are welcome too.

A Technical Account Manager, at the direction of the Director of Operations, works directly with clients throughout their relationship with BeBanjo and they expect great skill and attention from their Technical Account Manager.

At BeBanjo, the Products Manager is responsible for advancing and improving our products, and the Sales Manager is responsible for growing the business via sales to new and existing clients; the Technical Account Manager will provide support to both where necessary.

The role is broad and requires a smart generalist, it encompasses: account management, project delivery, and pre-sales (in partnership with our Sales Manager).

Account management. Acting as the primary BeBanjo contact for given clients, the TAM is responsible for fostering trusted on-going relationships. The TAM advises clients on best practice and new products and services. Working with the Product team, the TAM champions client input into BeBanjo’s product roadmap. Working closely with the Client Operations Manager the TAM manages service review meetings to discuss performance against targets, capacity planning, operational issues.

Project delivery. Leading the activities of both the on-boarding phase and subsequent changes, requiring expertise in:

Pre-sales. The TAM provides in-depth knowledge of the BeBanjo products and brings technical credibility to the sales process by:

Does the following describe you?

And it would be fantastic if you also had experience of B2B online services, and a working command of another language.

If so, drop us an email and include:

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